What should I do if my software version is older than 2.70.4?
- Send us an email at softwaresupport@databuild.com.au or call us on 1300 015 153 to book a convenient time for the update.
- Include your IT provider and let them know about the scheduled update.
What if I already have version 2.70.4?
Great news! If you’re already using version 2.70.4, you’re all set and no further action is needed.
Does the update cost anything?
There is no cost if you have an active software subscription.
Benefits of the upgrade:
- Reliability: Improved stability and security.
- Performance: Faster data processing.
- Scalability: Supports more users and larger data sets.
- Future-Readiness: Sets the foundation for upcoming technological advancements.
How long will the update take?
The update usually takes between 30 minutes and 3 hours, depending on the number and format of your databases.
Will there be any downtime?
Yes, there will be some downtime. However, we’ll take preparatory steps to ensure that this downtime is minimised.
Do I need my IT involved?
Yes, we strongly recommend involving your IT team. They’ll need to back up your data before and after the update.
Who will perform the update?
Our software support team will handle the update with assistance from your IT provider.
What if something goes wrong?
We’ll restore your backups and revert to the previous version, then reschedule the update.
What if I don’t update?
- 1 to 10 user accounts: Older software versions will no longer be supported after 31/03/2025.
- 10+ user accounts: Older software versions will no longer be supported after 31/12/2025.
Is the update performed on-site?
No, we’ll do the update remotely via TeamViewer.
Databuild’s moving to the cloud!
As part of this update, we’re laying the groundwork for a major investment to modernise our codebase. This will enable cloud-based and mobile-friendly ways of working, and eliminate outdated software dependencies, ensuring a robust and flexible platform for years to come.
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If you have any more questions, feel free to reach out to our software support team here.